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Bespoke software development, Web design services | Service Desk - Portfolio of Web Design and Bespoke Solutions | Alexander Butler Consulting

Service Desk - Dashboard The RD&E Service Desk project was a large project undertaken in entirety by myself from database design to architecture to object design and on to coding. The application's purpose, as the name suggests, was to log service desk calls for staff members of the RD&E and other partnering trusts.

The application serves 5000+ users across a number of sites, with a core set of users utilising the system as service desk operators. The application utilises Microsoft.NET v3.5 and the Ajax Control Toolkit to achieve a seemless navigation of the user interfaces. The data store is a SQL Server 2005 Database Engine utilising views, stored procedures, user defined functions and triggers.

Service Desk - Ticket View The application allows for management of support tickets, asset management and fault management. A number of actions can be performed against tickets and assets which are easily accessible from the respective screens. The utilisation of Ajax means that actions performed do not invoke an excessive amount of screen refreshes, which could for some users.

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